Customer Service Representative

This is a regular, full-time office position in Jefferson at the Hamilton Redi-Mix (HRM) office. It is under the general supervision of the HRM owners and direct supervision by the Controller. Competencies include excellent communication skills, decision making, organizational skills,and time management.

Job duties include, but are not limited to:

Customer Service

  • Serve as first contact for customers
  • Schedule ready mix and aggregate deliveries by collecting all necessary inffrom
  • customers
  • Manage customer expectations and maintain goodwill during busy days
  • Communicate efficiently and productively with team members
  • Provide accurate inftcustomers about our products and services
  • Ongoing learning will focus on the ready mix and aggregate industries
  • Other duties as assigned

Assistant Bookkeeper

  • Assist with Accounts Payable, Accounts Receivable, and Payroll functions
  • Coordinate with Controller tensure financial transactions are processed within deadlines
  • Maintain organized records

Administrative Support

  • Assist with overall administrative activities for the organization
  • Proficiency in MS Word, MS Excel and MS Outlook
  • Perform data entry using Excel and industry specific software
  • Open, sort and distribute incoming mail
  • Good research skills and attention to detail
  • Provide monthly reports (i.e. Driver lists, fuel usage, etc)
  • Assist with planning and preparation for company events

Qualifications:

Jobs Skills

  • Computer skills: Proficiency in Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to prioritize projects and strong problem-solving skills
  • Ability to communicate in an efficient and friendly way with team members
  • Self-starter with ability to initiate work without direct supervision
  • Self-starter with ability to initiate work without direct supervision
  • Understanding of fiscal periods and GAAP Accounting is a plus

Benefits:

Benefits

  • Wage commensurate with experience and education
  • 401k program
    • Up to 6% company match
    • Profit sharing
  • Company paid health insurances
    • Short-term disability
    • Long-term disability
    • Basic Life and AD&D
    • Employee Assistance Program
  • Company partially paid health insurances
    • Medical
    • Health Savings Account (if signed up for eligible medical)
  • Other health insurances
    • Dental
    • Vision
    • Supplemental (Aflac & Liberty National)

Contact Information

Employment History

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Applicant certifies that he or she has read and comprehends all information about this position on this website and is at least 18 years of age, possesses CDL requirements, and physically capable of performing all requirements associated with this job description. Upon granted interview, applicant will be required to provide proof of identification and U.S. Citizenship, as well as provide consent to Hamilton Redi-Mix to contact referrals and perform required motor vehicle checks, background reports, employment history confirmation, and other necessary screenings and processes that may be required for this position.

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